Legal

Privacy Policy

How we collect, use, protect, and manage information shared with Carb Theory.

Last updated: 10 July 2026

1. Information we collect

We may collect your name, company name, work email, phone number, office location, team size, food preferences, dietary requirements, enquiry details, billing information, and communication history.

2. How we use information

We use information to respond to enquiries, plan trial meals, prepare quotes, coordinate delivery, manage corporate meal plans, improve our service, and send relevant updates about orders or requested services.

3. Menu and dietary information

Dietary notes, allergy information, and meal preferences are used only to help plan and coordinate your order. Customers should share accurate information before confirming meals.

4. Sharing information

We do not sell personal information. We may share necessary order details with internal team members, kitchen partners, delivery partners, payment or billing providers, and service providers who help us operate.

5. Data security

We take reasonable steps to protect information from unauthorised access, misuse, or loss. No digital system is completely risk-free, so we encourage customers to avoid sharing unnecessary sensitive information.

6. Data retention

We keep information for as long as needed to manage enquiries, orders, billing, legal obligations, and business records. You can ask us to update or remove your information where legally and operationally possible.

7. Your choices

You can request access, correction, or deletion of your information by contacting us through the Contact page.

8. Updates to this policy

We may update this Privacy Policy as our service changes. The latest version will be available on this page.