Refund Policy

Last updated: 10 July 2026

1. Order confirmation

Orders are considered confirmed once the meal count, delivery details, menu, price, and payment or billing terms are agreed by Carb Theory and the customer.

2. Cancellations before preparation

If a cancellation is requested before sourcing or preparation begins, we may cancel the order without charge or offer a credit, depending on the order type and agreed terms.

3. Cancellations after preparation starts

Once ingredients are sourced, food is prepared, or delivery is dispatched, cancellations may not be eligible for a refund because costs have already been incurred.

4. Recurring meal plans

For recurring office meal plans, pauses or quantity changes should be shared before the agreed cut-off time. Late changes may be billed as confirmed meals.

5. Order issues

If there is a missing item, delivery issue, quality concern, or incorrect order, please contact us as soon as possible with the order details and photos where relevant.

6. Credits or refunds

Depending on the issue, Carb Theory may offer a correction, replacement, account credit, partial refund, or full refund. The resolution depends on the verified order details.

7. Non-refundable situations

Refunds may not apply for incorrect delivery details, unavailable recipients, late cancellation, unreported dietary requirements, or issues reported long after delivery.

8. How to request help

Please reach us through the Contact page with your company name, order date, delivery location, and a clear description of the issue.