Terms & Conditions

Last updated: 10 July 2026

1. Overview

These terms apply to Carb Theory website use, enquiries, trial meals, quotations, recurring office meal plans, catering requests, and related services.

2. Enquiries and quotes

Information shared through the Contact page helps us prepare a suitable quote. A quote is not confirmed until timing, quantity, menu, price, location, payment terms, and service details are agreed.

3. Orders and changes

Customers should confirm order counts, delivery timing, address, point of contact, and dietary requirements before the agreed cut-off time. Late changes may not always be possible once preparation has started.

4. Menu availability

Menus may vary based on seasonality, ingredient availability, order size, and kitchen planning. We may suggest suitable alternatives where needed.

5. Delivery

Delivery windows are planned in good faith. Delays can occasionally happen due to traffic, weather, building access, incorrect addresses, or events outside our control.

6. Allergies and dietary needs

Customers must share allergy or dietary information before order confirmation. We try to accommodate requests where possible, but cannot guarantee suitability if information is incomplete or provided late.

7. Payments and billing

Payment timelines, billing cycles, and invoice terms are agreed based on the order or corporate plan. Delayed payments may affect future deliveries.

8. Cancellations and refunds

Cancellations and refunds are handled according to our Refund Policy.

9. Website use

Website content is provided for general information. Please do not misuse the website, attempt unauthorised access, copy brand material without permission, or submit false information.

10. Contact

For questions about these terms, please reach us through the Contact page.